Let’s kick off a day of inspiration, innovation, and vision for the future of Customer Experience.

Join us as we unveil how Genesys is leading the charge with agentic AI—empowering you to deliver extraordinary experiences for both your customers and employees. Discover our bold vision and strategic roadmap to Agentic AI, through the groundbreaking Levels of AI-Powered Experience Orchestration.

The next era of customer experience won’t be shaped by automation alone, but by autonomy. In this keynote, we demystify the promise of agentic AI and showcase how Genesys Cloud is redefining customer experience through a new wave of AI innovation powered by agentic AI.

Mingle with your peers and visit our Sponsors

How the Customer Success team accelerates change and generates tangible value for customers.

With the participation of Nexi, Plenitude and Ferrari

Hear directly from customers in this exclusive showcase session with leaders deploying Genesys Cloud AI in real-world environments. Learn how they’re applying AI capabilities to modernise customer and employee experiences, streamline operations, and drive measurable outcomes. Discover practical insights into how Genesys Cloud AI is enabling meaningful transformation across their organisation.

Our Platinum Sponsors will take the stage to preview the content of their afternoon breakout sessions.
A dynamic and engaging moment to discover key topics, use cases, and innovations, and to choose the session most relevant to you

Mingle with your peers and visit our Sponsors

Deep dives into strategy, technology, and real-world success stories. Further details will be announced soon. Stay tuned!

1. Panel with CSE, EOLO e Idee Per Viaggiare - Hosted by Comapp
2. The Success Story of Credem - Hosted by NTT Data

1. Five new customer expectations for 2026 – By Antonio Cattarossi, AI Transformation Lead at Genesys
2. Your Secret Weapon to Personalization, Performance, and AI Readiness – By Cristiana Darra, Manager Solutions Consulting
3. From APIs to agentic AI - The future of the CX technology ecosystem – By Giovanni Laino, Senior Solution Consultant at Genesys

In this panel discussion, you’ll hear leaders share their visions for the future of customer experience powered by Genesys Cloud AI. We’ll explore how they’re reimagining what’s possible with AI-driven engagement, automation, and orchestration across the enterprise. Gain perspective on where customer experience is headed and how today’s innovations are shaping tomorrow’s transformation.

Andrea Zorzi, former professional volleyball player and international champion (two-time World Champion, three-time European Champion, and Olympic silver medalist), will deliver this special keynote. Drawing from his experience on and off the court, he will share insights on leadership, teamwork, and resilience, offering an inspiring perspective on how sports values translate into business and innovation.

Celebrating excellence and the leaders making a difference in the world of CX.

Key highlights from the day and a look ahead to the future.

Let’s wrap up together with a toast and new connections.