Learn from industry leaders and peers Xperience on Tour Paris unites visionaries, experts and industry pioneers to explore AI-Powered Experience Orchestration.
Explore many sessions and interactive experiences Xperience on Tour Paris is a two-day conference for Genesys customers and partners. On day 2, two special deep dive tracks are planned, one for Genesys customers and one for our partners.
Network with colleagues and experts Meet face-to-face with those influencing, innovating and changing the CX industry.
See the future of CX and AI at firsthand Event highlights; transformative learning, vibrant community, exclusive insights.
Agenda
November 20, 2025
8:30 AM - 9:00 AM
Reception & welcome breakfast
9:00 AM - 9:15 AM
Xperience on Tour Paris launch
9:15 AM - 9:30 AM
Welcome
9:30 AM - 10:15 AM
Total Customer Experience Orchestration: Unify Channels for Results-Driven Customer Journeys
10:15 AM - 10:45 AM
The Evolution to Agentic AI: Meet the Next-Generation Agent for an Autonomous, Smarter Customer Experience
10:45 AM - 11:15 AM
Coffee break
11:15 AM - 11:50 AM
Create your customer experience your way: illustrations
11:50 AM - 12:20 PM
Beyond Basic Interactions: Customer Testimonial
12:20 PM - 12:30 PM
Breakout themes by Capgemini, Deloitte, NTT, Orange Business and Genesys experts
12:30 PM - 2:00 PM
Lunch
2:00 PM - 2:35 PM
Breakouts: 4 choices
AI & Human Collaboration in Customer Experience: Strategic Value, Profitability, Transformational Leadership
Methodology for Deploying a Global CX Project
From Conversation to Sentiment: Understanding What Customers Really Mean Through Conversational Intelligence
Beyond the Horizon: Reimagining the Future of Work, Workforce Management, and Flexibility
2:40 PM - 3:15 PM
Breakouts: 4 choices
Orchestrating Flows, Connecting Experiences, Creating Value: By reconciling experiences and operations, AI makes CX a strategic ROI lever
Knowing How to Orchestrate Everyday Life: Examples Applied in Business
From Automation to Augmentation: Building Customer Relationships with Agent AI. Optimizing the Agent and Supervisor Experience with Generative AI
The Future of Intelligent Routing in Genesys Cloud: Solving Complexity - Today and Tomorrow
How Customer Success helps you redefine your CX strategy with AI?
9:45 AM - 10:45 AM
Breakouts: 2 choices
Genesys Engage Customers: Customer Success supports your journey to the Cloud and AI
Genesys Cloud Customers: Optimizing Genesys Cloud solution usage through AI with Customer Success
10:45 AM - 11:15 AM
Coffee break
11:15 AM - 12:00 PM
Inspirational session
12:00 PM - 12:30 PM
Customer case story : HomeServe
12:30 PM - 1:30 PM
Lunch break
1:30 PM - 2:00 PM
Customer case story
2:15 PM - 3:00 PM
Navigating our economic, technological and social changes for optimistic economies and societies
3:00 PM - 3:30 PM
Customer Awards
9:00 AM - 9:15 AM
Welcome
9:15 AM - 9:45 AM
Business opportunities with Genesys
9:45 AM - 10:00 AM
Genesys Marketing updates
10:00 AM - 10:45 AM
Agentic AI capabilities & demo
10:45 AM - 11:15 AM
Coffee break
11:15 AM - 12:00 PM
AI inspirational session with Salime Nassur
12:00 PM - 12:20 PM
Strategic Tech Alliance with AWS
12:20 PM - 12:30 PM
Strategic Tech Alliance with ServiceNow
12:30 PM - 1:30 PM
Lunch break
1:30 PM - 2:15 PM
Strategic Tech Alliance with Salesforce
2:00 PM - 2:15 PM
Agentic AI or traditional Bot: best practices
2:15 PM - 3:00 PM
Navigating our economic, technological and social changes for optimistic economies and societies
3:00 PM - 3:30 PM
Partner Awards
Program may be subject to change.
Speakers
Guillaume Lardeux Genesys SVP, Head of Transformation & Office of the CEO
Daniel Bailey Genesys Senior VP & Regional Sales Leader EMEA
The Palais Brongniart, a landmark monument of Parisian heritage,
was built by the architect Brongniart, at the direction of Napoleon
to house the Paris stock exchange.
