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2 April 2026

Atlantis The Royal, Dubai

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Engage in the next level of experience

Learn from industry leaders and peers
Xperience on Tour Dubai unites visionaries, experts and industry pioneers to explore AI-Powered Experience Orchestration.

Explore many sessions and interactive experiences

Xperience on Tour Dubai is a one-day conference for Genesys customers and partners.

Network with colleagues and experts
Meet face-to-face with those influencing, innovating and changing the CX industry.

See the future of CX and AI at firsthand
Event highlights; transformative learning, vibrant community, exclusive insights.

Agenda

April 2, 2026
9:45 AM - 10:00 AM
Welcome to Xperience on Tour Dubai 2026
 
10:00 AM - 10:45 AM
Genesys Delivers Agentic AI in the Experience Economy
 
10:45 AM - 11:15 AM
Genesys fireside chat
 
11:15 AM - 11:45 AM
coffee break
 
11:50 AM - 12:20 PM
Genesys slot/ Customer Talks
 
12:20 PM - 12:55 PM
Genesys slot/ Customer Talks
 
12:55 PM - 1:00 PM
Dragons' Den
 
1:00 PM - 2:30 PM
lunch & networking
 
2:30 PM - 3:00 PM
Breakout round 1
 
3:05 PM - 3:35 PM
Breakout round 2
 
3:50 PM - 4:20 PM
AI Panel
 
4:20 PM - 5:05 PM
Inspirational Keynote
 
5:05 PM - 5:25 PM
Awards Ceremony
 
5:25 PM - 5:30 PM
Wrap up & Closing
 
5:30 PM - 7:00 PM
Drinks & networking
 
7:00 PM
closing Xperience on Tour Dubai 2026
 

Program may be subject to change.

Speakers

Sebastian Ballerini
Sebastian Ballerini
Genesys
VP Strategic Growth EMEA
Alexandros Gkindis
Alexandros Gkindis
Genesys
Regional Sales Director
Christian Kromme
Christian Kromme
Futurist and keynote speaker
Osen Akkemik
Osen Akkemik
Genesys
VP EMEA Professional Services
Walid Fayad
Walid Fayad
Genesys
CX Advisor

Partners

Platinum sponsors

Gold sponsors

Silver sponsors

Lounges

Location

Atlantis The Royal, Dubai

Houghton Estate, Lloys Ellis Avenue, 2041
Google Maps | Website

Perched on the outer crescent of Palm Jumeirah, Atlantis The Royal redefines Dubai’s skyline. Crafted by Kohn Pedersen Fox, this architectural marvel features interlocking towers, seamless interior-exterior flow, and sweeping views over the Arabian Gulf and Dubai skyline

Contact us

Genesys

Linda Hilberdink 

Linda.Hilberdink@genesys.com

For any questions about this event.

Genesys

Cyril Largent

Cyril.Largent@genesys.com

For any questions about this event.

Agency

Support team

registration@lefmarketing.com

For all queries regarding this page.