Full Name
Alex Ball
Job Title
SVP Genesys Cloud
Company Name
Genesys
Speaker Bio
Alex Ball is Senior Vice President, Genesys Cloud, overseeing global commercial operations and security, privacy, and compliance teams. With over a decade of leadership experience across customer success, sales, and product at Genesys, as well as roles at Infobip and Twilio, Alex brings a broad perspective on customer and employee experience transformation. In his keynote, he will share the Genesys vision for AI and how agentic AI is reshaping the future of customer and employee experiences.
Speaking At
