Learn from industry leaders and peers Xperience on Tour Paris unites visionaries, experts and industry pioneers to explore AI-Powered Experience Orchestration.
Explore many sessions and interactive experiences Xperience on Tour Paris is a two-day conference for Genesys customers and partners. On day 2, two special deep dive tracks are planned, one for Genesys customers and one for our partners.
Network with colleagues and experts Meet face-to-face with those influencing, innovating and changing the CX industry.
See the future of CX and AI at firsthand Event highlights; transformative learning, vibrant community, exclusive insights.
Agenda
November 20, 2025
8:15 AM - 9:00 AM
Reception & welcome breakfast
9:15 AM - 9:30 AM
Welcome to Xperience on Tour Paris 2025
9:30 AM - 10:05 AM
Genesys integrates Agentive AI into the experience economy
10:05 AM - 10:35 AM
Prepare for the universal orchestration of experience through agentic AI.
10:35 AM - 11:15 AM
Coffee break
11:15 AM - 11:20 AM
Double Dutch
11:20 AM - 11:55 AM
Create your customer experience your way: illustrations
11:55 AM - 12:25 PM
Beyond Basic Interactions: Customer Testimonial
12:25 PM - 12:30 PM
Breakout Dragons' Den Pitch
12:30 PM - 2:00 PM
Lunch
2:00 PM - 2:35 PM
Breakouts: 4 choices
From conversation to sentiment: intelligent analysis for a more human customer experience
AI & Human Collaboration in Customer Experience: Strategic Value, Profitability, Transformation Leadership
From Structure to Innovation: Deploying Customer Experience Internationally with Impact at Arval
Beyond the Horizon: Reimagining the Future of Work, Workforce Management and Flexibility
2:40 PM - 3:15 PM
Breakouts: 4 choices
Take customer relations to the next level with AI Agentique: intelligent automation, adaptive assistance and 360° optimisation (customer, agent, supervisor).
Anticipate, control, optimise: Bouygues Telecom's ‘CX cloud’ formula
From responsiveness to orchestration: optimise your work processes, actions and notifications with Genesys work automation.
Augmented CX: orchestrate flows, connect experiences, create value. By reconciling experiences and operations, AI makes CX a strategic ROI lever!
3:30 PM - 3:35 PM
Double Dutch
3:35 PM - 4:05 PM
AI for the Experience Economy
4:05 PM - 4:50 PM
Inspiration Session: How to Reach New Heights
4:50 PM - 5:00 PM
Results of the Xperience on Tour Paris 2025 competition. Closing remarks
How Customer Success helps you redefine your CX strategy with AI?
9:45 AM - 10:15 AM
Customer case story : HomeServe
10:15 AM - 10:45 AM
Customer case story : Pluxee
10:45 AM - 11:15 AM
Coffee break
11:15 AM - 12:00 PM
Inspirational session
12:00 PM - 12:30 PM
Agentic AI or traditional bots : Best Practices
12:30 PM - 1:30 PM
Lunch break
1:30 PM - 2:00 PM
Breakouts: 2 choices
Genesys Engage Customers: Customer Success supports your journey to the Cloud and AI Genesys Cloud Customers: Optimizing Genesys Cloud solution usage through AI with Customer Success
2:15 PM - 3:00 PM
Navigating our economic, technological and social changes for optimistic economies and societies
3:00 PM - 3:30 PM
Orchestrators & Advocacy Awards
8:15 AM - 9:00 AM
Welcome
9:15 AM - 9:45 AM
Business opportunities with Genesys
9:45 AM - 10:00 AM
Genesys Marketing updates
10:00 AM - 10:45 AM
Agentic AI capabilities & demo
10:45 AM - 11:15 AM
Coffee break
11:15 AM - 12:00 PM
AI inspirational session with Salime Nassur
12:00 PM - 12:20 PM
Strategic Tech Alliance with AWS
12:20 PM - 12:30 PM
Strategic Tech Alliance with ServiceNow
12:30 PM - 1:30 PM
Lunch break
1:30 PM - 2:15 PM
Strategic Tech Alliance with Salesforce
2:00 PM - 2:15 PM
Agentic AI or traditional Bot: best practices
2:15 PM - 3:00 PM
Navigating our economic, technological and social changes for optimistic economies and societies
3:00 PM - 3:30 PM
Partner Awards
Program may be subject to change.
Speakers
Guillaume Lardeux Genesys SVP, Head of Transformation & Office of the CEO
Daniel Bailey Genesys Senior VP & Regional Sales Leader EMEA
The Palais Brongniart, a landmark monument of Parisian heritage,
was built by the architect Brongniart, at the direction of Napoleon
to house the Paris stock exchange.
