| 8:30 AM - 9:00 AM | Reception & welcome breakfast |
| 9:00 AM - 9:15 AM | Xperience on Tour Paris launch |
| 9:15 AM - 9:30 AM | Welcome |
| 9:30 AM - 10:15 AM | Total Customer Experience Orchestration: Unify Channels for Results-Driven Customer Journeys |
| 10:15 AM - 10:45 AM | The Evolution to Agentic AI: Meet the Next-Generation Agent for an Autonomous, Smarter Customer Experience |
| 10:45 AM - 11:15 AM | Coffee break |
| 11:15 AM - 11:50 AM | Create your customer experience your way: illustrations |
| 11:50 AM - 12:20 PM | Beyond Basic Interactions: Customer Testimonial |
| 12:20 PM - 12:30 PM | Breakout themes by Capgemini, Deloitte, NTT, Orange Business and Genesys experts |
| 12:30 PM - 2:00 PM | Lunch |
| 2:00 PM - 2:35 PM | Breakouts: 4 choices
- AI & Human Collaboration in Customer Experience: Strategic Value, Profitability, Transformational Leadership
- Methodology for Deploying a Global CX Project
- From Conversation to Sentiment: Understanding What Customers Really Mean Through Conversational Intelligence
- Beyond the Horizon: Reimagining the Future of Work, Workforce Management, and Flexibility
|
| 2:40 PM - 3:15 PM | Breakouts: 4 choices
- Orchestrating Flows, Connecting Experiences, Creating Value: By reconciling experiences and operations, AI makes CX a strategic ROI lever
- Knowing How to Orchestrate Everyday Life: Examples Applied in Business
- From Automation to Augmentation: Building Customer Relationships with Agent AI. Optimizing the Agent and Supervisor Experience with Generative AI
- The Future of Intelligent Routing in Genesys Cloud: Solving Complexity - Today and Tomorrow
|
| 3:35 PM - 4:05 PM | AI for the Experience Economy |
| 4:05 PM - 4:50 PM | Inspiration Session: How to Reach New Heights |
| 4:50 PM - 5:00 PM | Closing words |
| 5:00 PM - 6:30 PM | Cocktail, Networking |
