Name
Keynote: Genesys Delivers Agentic AI in the Experience Economy
Date & Time
Tuesday, April 28, 2026, 9:50 AM - 10:25 AM
Speakers
Description
Join us to explore how Genesys is advancing the use of agentic AI to help organisations deliver outstanding experiences for both customers and employees. We will share our vision and strategic roadmap for agentic AI, framed through the Levels of AI-Powered Experience Orchestration. You will also hear about the continued momentum of Genesys Cloud and see how practical AI innovation is already reshaping the industry and delivering tangible value for customers worldwide.